Surge Staffing
  • Delaware, OH, USA
  • Full Time

Medical, Dental, Vision, Life Insurance, 401K, Flexible spending account, Health Savings account, Paid time off


SUMMARY
The On-site Manager is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position: 1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs, 2) develops and retains business by providing outstanding customer service, and 3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-site Supervisor may supervise one or more On-site Staffing Specialists.

PRIMARY FUNCTIONS

Obtain detailed assignment information from the customer and utilize it to provide effective customer service and ensure orders are filled with quality placements
Implement and supervise company quality standards, including the Performance Selection System (PSS) program, for all services rendered
Customize or enhance recruiting, training, recognition and retention programs to ensure optimum customer service
Supervise custom orientation program for temporaries which incorporates customer's policies
Supervise customer development activities to create and maintain a strong business relationship with the client

Present e-solutions, HR Services, Payrolling, Assessments, Training and other service offerings to the client in order to further secure business opportunities
Conduct regular meetings with the client to ensure strong communication
Monitor and address personnel issues and concerns quickly and effectively, escalate issues to management as needed
Implement company collection policies and procedures and act as liaison with the Credit and Collections Department to resolve issues
Complete and maintain company reports to log individual and client location sales/service activity
Schedule, check-in and provide pre-assignment orientation to all temporary employees
Monitor temporary employee attendance and performance, coach and counsel as needed
Coach and counsel temporaries to ensure quality performance including meeting productivity and quality goals and to achieve job satisfaction
Implement company award programs to recognize the good performance of temporaries
Recruit temporary employees to form a pool of applicants for high demand skill areas
Make Skillsourcing sales calls to acquire new business within customer
Answer telephone to provide desired information for customers and temporaries
Maintain customer and temporary employee records to ensure completeness and accuracy

Supervise the performance of the On-Site Staffing Specialist(s) as necessary

Produce requested management reports
Follow company policies and procedures for all staffing and customer activity
All other duties that may arise to ensure the successful operation of the company

SECONDARY FUNCTIONS
Process and assist with unemployment claims as directed by the Unemployment Department staff
Process and assist with Workers' Compensation claims as directed by the Workers' Compensation Department staff
Coordinate the use of other staffing vendors as necessary
Reconcile invoices from all vendors and prepare for final approval and payment.

QUALIFICATIONS

High School diploma required; Bachelor's degree or equivalent business experience preferred
Successful prior experience as a Staffing Specialist preferred
Minimum 1-2 years experience in a supervisory role or 2-4 years previous experience in a customer service industry required.
Ability to access areas where needed people, information or equipment are located
Ability to understand and accurately apply basic math skills
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet
Ability to make competent use of work related equipment and materials
Ability to remember information (e.g., policies, procedures) or locate resources to find information as needed
Ability to travel to various locations (e.g., customer sites, other company offices) as needed
Ability to communicate effectively and tactfully with others
Ability to work with other team members as well as independently
Ability to shift back and forth between two or more tasks
Cooperative, team-oriented, patient, calm under pressure
Ability to arrange things in certain order (e.g., alphabetically, numerically)
Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in priorities
Strong written and verbal communication skills
Ability to provide excellent customer service to all clients (customers and employees)
Ability to advise, counsel, guide and influence the opinions and decisions of others (e.g. customers and employees)
Ability to analyze and evaluate people, data and things to determine courses of action
Previous business development experience including developing sales strategies, conducting cold calls, making sales presentations, closing techniques and developing service and pricing proposals
Ability to demonstrate success working in a fast-paced, highly competitive, deadline-oriented environment
Self-motivated with exhibited sense of urgency in all sales and service related activity
Exceptional communication, presentation, follow-up, negotiation, and closing skills. Strong emphasis on listening skills
Ability to develop teams and work effectively in team environments
Strong leadership skills, initiative and creativity with the ability to identify and convey successful techniques and approaches
-Experience in performing background checks, I 9, and E Verify

EQUAL OPPORTUNITY EMPLOYER:

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 614-388-0403.

Job Type: Full-time

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Surge Staffing
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